The Income & Credit control team
The Income & Credit Control team comprises of the Head of Income and Credit Control, Assistant Credit Control Manager and nine Income Officers. The team is responsible for the collection of all monies owed to the University.
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If you have difficulty paying your fees at any time, you should contact the Income & Credit Control team immediately to discuss your situation and the payment options available to you.
These sessions are run at the following locations/time in the Income & Credit Control office EB.G.09 (EBG09, next to Starbucks).
Please visit the HUB enquiry desk and ask to meet with a member of the Income & Credit Control team.
There will be no drop-in service run at Stratford but the following drop-in services will run at Docklands in Income & Credit Control office (E.B.G09, next to Starbucks)
At certain times of the year (such as pre & post enrolment) the ‘drop-in service’ is in high demand. During these times you may be asked to wait until a Income Officer is available, so please allow yourself enough time in case this is necessary. During enrolment periods the Income & Credit Control team are based in the enrolment centre and the ‘drop in service’ does not run.
Please visit the Stratford HUB enquiry desk and ask to meet with a member of the Income & credit control team.